Frequently Asked Questions

Everything you need to know about bringing Baya into your home.

What materials are used in Baya furniture?

We prioritize sustainable, high-quality materials including FSC-certified solid woods, premium linen blends, and recycled metals to ensure longevity and style.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days for in-stock items. Large furniture pieces requiring white-glove delivery may take 2-3 weeks depending on your location.

What is your return policy?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.

Do you offer interior design consultations?

Yes! Baya offers complimentary 30-minute virtual consultations with our design experts to help you select the perfect pieces for your space.

How can I track my shipment?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

Do your products come with a warranty?

All Baya furniture includes a limited 2-year warranty covering manufacturing defects and structural integrity under normal residential use.